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Case/Ticket Tracker
Customer Segmentation

Case Management

Active Cases
1

Total: 1

Overdue
1

Requires attention

Response Time
2.5h

Average

SLA Status
95%

Within target

TicketPriorityStatusCustomerAssigned ToDue DateUpdates

System Access Issue

T001 • technical

high
in-progress
JS

John Smith

Tech Solutions Inc

Sarah Johnson
2/17/2025

Ticket created

Investigating access permissions

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