SharePoint
FS
FS
SharePoint Apps for the Modern Workplace
HomeIntranetHelp Desk TicketingData GovernanceVendor ManagementChange RequestInventory ManagementAsset ManagementFinanceProject ManagementRollupsSubtasksVersioningTime TrackingCMDBRoom and Equipment ReservationQMSBoard of DirectorsCRMLegal Case Management
Ticket Submission
Ticket Dashboard
Knowledge Base
SLA Monitor
Agent Workload

Agent Workload

Available Agents
1

of 2 total agents

Avg Response Time
27m

Last 24 hours

Resolution Rate
90%
Workload Alert
1

Agents near capacity

Agent Status
AgentStatusWorkloadSkillsActive TicketsPerformance
JS

John Smith

A001

available
8/1267%
Technical
Billing
Security
15 tickets
Response Time25m
Resolution Rate92%
SJ

Sarah Johnson

A002

busy
11/1292%
Billing
Customer Service
18 tickets
Response Time28m
Resolution Rate88%

Contact Me

My name is Chris and I'm located in the Chicagoland area. Contact me for any of the following reasons:

  • Customize this app part for your specific requirements
  • Compose an entire solution from a combination of any of the apps on this site
  • Develop an app or solution you don't currently see on the site
  • Ask any questions you may have