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SharePoint and Power Platform Apps for the Modern Workplace
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Ticket Submission
Ticket Dashboard
Knowledge Base
SLA Monitor
Agent Workload

Agent Workload

Available Agents
1

of 2 total agents

Avg Response Time
27m

Last 24 hours

Resolution Rate
90%
Workload Alert
1

Agents near capacity

Agent Status
AgentStatusWorkloadSkillsActive TicketsPerformance
JS

John Smith

A001

available
8/1267%
Technical
Billing
Security
15 tickets
Response Time25m
Resolution Rate92%
SJ

Sarah Johnson

A002

busy
11/1292%
Billing
Customer Service
18 tickets
Response Time28m
Resolution Rate88%

Contact Me

My name is Chris and I'm located in the Chicagoland area. Contact me for any of the following reasons:

  • Customize this app part for your specific requirements
  • Compose an entire solution from a combination of any of the apps on this site
  • Develop an app or solution you don't currently see on the site
  • Ask any questions you may have